Shipping Protection

BestDollForYou Shipping Protection – Powered by Xcotton

At BestDollForYou, we prioritize your peace of mind. That’s why every order comes with our complimentary Shipping Protection Service, fully covered by us at no extra cost. Partnered with Xcotton and backed by AIG, a global leader in insurance, we ensure your purchase is safeguarded from the moment it ships until it reaches your hands.

What’s Covered?

Our Shipping Protection shields your order against common shipping issues, offering compensation or replacements for:

  • Lost Shipments

    • Domestic orders not delivered within 30 days.
    • International orders not delivered within 60 days.
    • Packages marked “delivered” but not received (with valid proof, such as a police report or carrier documentation).
    • Claims for lost packages must be filed within 90 days of the shipment date or within 7 days of a “delivered” status.

  • Damaged Packages
    If your item arrives damaged, we’ll provide a replacement or refund up to the original purchase value. Damage must be reported within 7 days of delivery.

  • Courier Misdelivery
    If your package is delivered to the wrong address due to a courier error, contact the carrier to correct it. Any re-delivery costs are covered by Xcotton. If the package cannot be located, it will be treated as a lost shipment. Report misdelivery within 7 days of the “delivered” status.

  • Unforeseen Events
    Losses or damages due to force majeure (e.g., natural disasters or accidents) are handled based on Xcotton’s case-by-case review.

How It Works

  1. Shop as Usual
    Browse our collection, select your doll or accessory, and add it to your cart. Shipping Protection is automatically included for all eligible orders—no extra steps needed.

  2. Complete Your Purchase
    At checkout, you’ll see “Shipping Protection” listed in your cart at no cost. Finalize your payment, and your coverage is activated once your order ships.

  3. Enjoy Worry-Free Delivery
    Relax knowing your order is protected. If any issues arise, Xcotton’s straightforward claims process has you covered.

How to File a Claim

If your package is lost, damaged, or misdelivered, follow these simple steps:

  1. Gather Evidence
    Take clear photos or videos of the issue (e.g., damaged packaging) or collect supporting documents (e.g., police report for theft or carrier letter).

  2. Submit Your Claim

  3. Claim Deadlines

    • Lost shipments: Within 90 days of shipment.
    • Non-delivered but marked “delivered”: Within 7 days of the delivery scan.
    • Damaged items: Within 7 days of receipt.
    • Courier errors: Report as soon as discovered.

Canceling Shipping Protection

  • Before Shipment: Contact our customer service at support@bestdollforyou.com to cancel the protection and receive a refund.
  • After Shipment: Once your order has shipped, the protection cannot be canceled.

Why Choose Our Shipping Protection?

  • Complete Coverage: Protects against loss, damage, theft, and misdelivery.
  • Hassle-Free Claims: Quick and simple process handled by Xcotton, with our team ready to assist.
  • No Extra Cost: Fully included with your order for a worry-free experience.
  • Global Trust: Backed by AIG’s renowned reliability, ensuring your investment is secure.

Shop with Confidence

With BestDollForYou’s Shipping Protection, you can focus on finding the perfect doll or accessory while we handle the risks. From checkout to delivery, we’ve got you covered.

Need Assistance?
Email us at support@bestdollforyou.com or reach out via our live chat for prompt support.